I was recently contacted by a fellow Google gadget developer and he mentioned his new venture called Snapabug.com and asked me to take a look.
I did, and I am pretty impressed.
It is a widget solution that streamlines a website/company support process.
Imagine someone is having a problem with your website and contacts your support team. Much of the required information necessary to resolve the problem is technical in nature.
What browser are you using? What version of Flash? What are you seeing?
Many normal web users simply won’t know this info and to resolve the issue is a whole bunch of back and forth communication.
Snapabug actually takes a screen shot of the users computer and reports the technical details of their computer automatically and integrates this info with your existing support system.
Visitors only need to enter their email address, a quick description of their problem and click “send”.
SnapABug collects all the information you need: email, description, operating system, browser, language, location, etc. Plus it takes a snapshot of the users screen.
Your support team and your customer can chat through this widget solution as well. A very impressive solution and great idea.
Explained in video below:
I can see many situations where this solution would be very useful. It looks very easy to implement as well.