Google does not have the staffing required to support customers. This has been an issue with them for years and won’t come as a surprise to anyone dealing with Google for awhile, but I must say that many people buying the Nexus One phone had no way of knowing this.
Google has a good name. People probably expect that they would have a good experience with them. You can almost hear them say “it’s Google, they will have all the details figured out”.
Well, no such luck for Nexus One purchasers. There is no phone support for the Nexus One.
This is America, and in America we like to talk to people on the phone when we are complaining. It is how we get our aggressions out.
Google may be grumpy about the disappointing sales of this phone (reportedly only around 20,000 the first week) but they should consider themselves lucky. If they can not handle 20,000 customers, how would they have dealt with 1,000,000?
There has been complaints of “spotty 3G”, which Google says is limited to a few users, but there are almost 1000 comments on the support thread complaining about it…
Google risks losing their good name with real customers, they should have things in place before they sell something to non search geeks.
Have a problem with your Nexus One? “No worries”, says Google, “just fill out this long form and then we will get back to you within 48 hours.”
This is not how phones work Google. If you going to sell phones you need to answer phones too.
Nexus One Support options are very limited but they do exist. Here are some options.